Where is Ellington Underground located?
Ellington Underground is located in the downstairs of the historic S&W Cafeteria Building, in downtown Asheville, N.C.
Is there parking?
Ellington Underground does not offer parking. In addition to downtown street parking, there are several parking decks nearby:
- Civic Center Garage: Parking in the Civic Center Garage is free for the first hour and then $1.50 per hour for each hour or fraction thereof.
- Rankin Avenue Garage: Parking in the Rankin Avenue Garage is free for the first hour and then $1.50 per hour or fraction thereof.
- Wall Street Garage: Parking in the Wall Street Garage is free for the first hour and then $1.50 per hour or fraction thereof.
- Biltmore Avenue Garage: Parking in the Biltmore Avenue Garage is free for the first hour and then $1.50 per hour or fraction thereof.
- For meter parking and additional information visit Asheville Parking Services
Is Ellington Underground handicap accessible?
Ellington Underground is 100% accessible with elevator access.
Does Ellington Underground offer food?
Ellington Underground does not offer food. EU is a live music venue and full service bar with a selection of locally made liquors and craft beers.
VENUE & TICKETING
How old do you have to be to attend a show?
18 and older. Unless stated otherwise in the show listing.
Do I need an ID to enter the venue?
Yes, everyone will be asked to show a valid ID.
How can I purchase tickets?
You can purchase tickets to shows online from our show listings page through our ticketing provider HoldMyTicket. Tickets will be also be available at the door, unless stated otherwise, or unless the show has sold out. Upon entry, please have your eTicket printed or displayed on your smartphone, and your valid ID.
How can I purchase a ticket for someone else?
To purchase tickets for someone else, just enter their name in the "First Name" and "Last Name" fields under the "Ticket Holder" section of the HoldMyTicket checkout screen. This doesn't have to match the name on the credit card you're entering in the "Payment Details" section.
How can I change the name on will call?
Fill in the 'Find Ticket Purchases' form on HoldMyTicket's FAQ page to locate your order. Fill out 2 of the 3 fields of this form, then click the 'Look Up Tickets' button. All of your tickets will be displayed. Click on 'Change' next to the name on your ticket. You will you will see a form to enter a new name.
Can I add multiple names on will call tickets?
Only one name per purchase is allowed on will call tickets. If you need multiple names on your will call tickets, you will need to make separate purchases for each ticket and enter the individual name in the space titled, "ticket holder."
What if a show is cancelled?
When we receive notice of a cancellation our ticketing provider HoldMyTicket will issue refunds right away. You will receive an email notifying you of the cancellation and refund.
I can no longer make the show, what is your refund policy?
All ticket sales are final. You can easily change the name on your tickets using the "Find Ticket Purchase" on HoldMyTicket's FAQ page.
I lost the link to my eTickets. What can I do?
You can look up your tickets using the "Find Ticket Purchases" form on HoldMyTicket's FAQ page. Just fill out 2 of the 3 fields and submit the form. Your recent purchases will be displayed and each will have a link to your eTickets.
I never received an email with my eTickets. What now?
It is possible that HoldMyTicket has not sent it yet. HoldMyTicket sends out emails every 5 minutes, so if you just purchased your tickets and it has been less than 5 minutes, please recheck your inbox in a few minutes. If it has been more than 5 minutes, then the next step would be to check your junk box. It is possible that your eTicket email is waiting for you there. If it is there, make sure to mark it as 'not junk' so any future emails will show up in your inbox. If it's been more than 5 minutes and there is no email in your junk box, then it is time to contact us. Fill out the Support Request form and HoldMyTicket will take it from there.
What time do doors open?
Please refer to specific show listings to see when our doors open.
Does Ellington Underground have seating?
Ellington Underground has limited bar seating.
What time should I get there in order to get a good spot to see the show?
Limited VIP seating is available upon reservation. All other seating is first come first serve.
Can I leave the venue and then return?
You are more than welcome to leave and then come back with a stamp from our security.